Privacy Policy

Last updated: April 2026

Introduction

SunSoft Consulting (72 697 209 242) ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website (sunsoftconsulting.com), contact us, or engage our services.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)

• Business name and role/title

• Information you provide when submitting an enquiry or booking a discovery call

• Technical data such as IP address, browser type, and pages visited (via analytics tools)

We only collect information that is reasonably necessary for our business functions.

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our consulting services

• Schedule and conduct discovery calls or client meetings

• Send service-related communications

• Improve our website and understand how visitors use it

• Meet our legal and contractual obligations

We will not use your personal information for direct marketing without your consent.

Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-identifying information about site usage. This helps us understand visitor behaviour and improve our content.

You can disable cookies in your browser settings, though this may affect the functionality of some parts of the site.

Third-Party Services

We may use third-party platforms to deliver our services, including:

• Microsoft 365 (email, document storage, discovery call bookings)

• Cloudflare (website infrastructure and security)

• Google Analytics (website analytics)

These services have their own privacy policies and we encourage you to review them. We take reasonable steps to ensure third parties handle your information in accordance with applicable privacy laws.

Data Storage & Security

Your personal information is stored on secure cloud-based platforms. We take reasonable technical and organisational steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information:

• To service providers who assist us in operating our business (subject to confidentiality obligations)

• Where required or permitted by law

• With your consent

Some of our service providers may be located overseas (for example, cloud infrastructure in the United States). We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.

Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or out-of-date information

• Make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe (typically 30 days).

Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. We encourage you to review it periodically.